Terms & Conditions


We prefer any claim for damaged or short supplied items to be made within 7 days of receipt of goods. To make a claim you must first contact our customer service team.  We ask that you provide as much detail about the claim as you can.  You may be asked to email us images or to put in writing your claim details.  If a return is approved, a unique Return Number (RN) number will be issued to you, and we will give you all the details you require to complete the return.  Returned goods are to be in their original packaging.  Please note goods being returned or exchanged, at no fault of Haines Educational, will incur a 20% restocking fee.

Note, any returns sent to our office without an RN will not be processed. Therefore, it is extremely important that you speak to our customer service team and get an RN issued to you before returning a product.

Shipping Information

Shipping costs

Haines has engaged a specialist freight carrier to handle all our deliveries. As we handle many thousands of parcels a year we receive special contract rates on all our deliveries. This freight charge is generally passed onto our consumers at cost. If you would like an accurate quote on the cost of freight for your order please contact us.  Chemicals are despatched separately and incur a separate freight charge. 

International shipping

We accept international orders on a case by case basis. Please contact us to find out more.

Pick up

We generally arrange for your order to be delivered to you unless you state otherwise. If you nominate to collect from our warehouse please indicate this when you place your order. Our warehouse in Wantirna South, Victoria is open from Monday to Friday 9am to 4.30pm. Please call us before you collect to ensure your order is ready.

Delivery times

The delivery time is the time taken to process your order until the time you receive your order. Delivery times generally range from 3 to 10 days for most orders, depending on the delivery address. If you require your item(s) sooner, please indicate it is urgent, or state your desired delivery date, in the comments section at the check-out.  In some instances express deliveries will incur additional charges.  We will contact you if this is the case.  If you don’t require your order until a particular date, please also state this on your order.